Raatifreeze Sales Policy

Effective Date: January 6, 2025

Welcome to Raatifreeze, where we offer the finest luxury watches crafted for those with discerning taste. Our Sales Policy is designed to provide clarity on how we conduct business with our valued customers. Please review the following terms carefully.

1. Product Availability

We strive to ensure that all of the watches featured on our website, www.raatifreeze.com, are available for purchase. However, due to high demand, some items may be out of stock. If an item is unavailable after placing an order, we will notify you as soon as possible and either:

  • Offer a similar product as a replacement.
  • Allow you to cancel your order for a full refund.

2. Ordering Process

  1. Browse: Visit raatifreeze.com to explore our collection of luxury watches.
  2. Add to Cart: Select the items you would like to purchase and add them to your shopping cart.
  3. Checkout: Once you are ready, proceed to checkout where you will be asked to enter shipping and payment information.
  4. Order Confirmation: After completing the checkout, you will receive an order confirmation email. This email will include the details of your purchase and an order number for your reference.

3. Pricing and Payment

  • Pricing: All prices displayed on our website are listed in USD. Prices are subject to change without notice and may vary based on promotions or discounts.
  • Sales Tax: Sales tax will be applied to your order based on the state of delivery. The applicable tax will be displayed during checkout.
  • Payment Methods: We accept the following payment methods:
    • Major credit and debit cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Apple Pay, Google Pay (depending on your region)

Payments are processed securely through our trusted payment gateway.

4. Order Cancellations

  • You may cancel your order within 24 hours of placing it. After that period, we may have already processed your order for shipment and cancellations may no longer be possible.
  • To cancel an order, please contact our Customer Service team immediately at info@raatifreeze.com or call (910) 439-1089. We will do our best to accommodate your request.

5. Shipping and Delivery

We provide fast and reliable shipping to ensure that your luxury watch reaches you in perfect condition and on time.

  • Domestic Shipping: We offer free standard shipping for all orders within the United States. Expedited and express shipping options are also available for an additional cost.
  • International Shipping: We ship to select international destinations. Shipping fees will vary based on your location.
  • Processing Time: Orders are processed within 1-2 business days. Delivery times will vary depending on the shipping method chosen and your location.
  • Tracking Information: Once your order ships, you will receive a tracking number to monitor the status of your delivery.

6. Promotions and Discounts

From time to time, we may offer special promotions, discounts, or seasonal sales. All promotions will be clearly displayed on our website or communicated through email. Please note:

  • Discounts or promotions cannot be applied retroactively to past orders.
  • Only one discount or promotion can be used per order.
  • Promotions are subject to availability and may have specific terms and conditions, such as a minimum purchase requirement or expiry date.

7. Customer Support

If you need assistance with your order, shipping inquiries, or have any questions regarding our products, we are here to help. You can contact us via:

  • Email: info@raatifreeze.com
  • Phone: (910) 439-1089
  • Address: 825 Earl Garrett St Kerrville, Texas (TX), USA

Our Customer Service team is available Monday through Friday, from 9:00 AM to 6:00 PM CST.

8. Product Warranty

At Raatifreeze, we stand behind the quality of our watches. All of our timepieces come with a 2-year warranty that covers any manufacturing defects. For warranty claims, please contact us at info@raatifreeze.com.

9. Product Descriptions and Accuracy

We make every effort to ensure that the product descriptions, images, and specifications on our website are accurate. However, minor discrepancies in color or details may occur due to monitor settings or other factors. We are not responsible for such variations.

10. Legal Disclaimer

By placing an order on raatifreeze.com, you agree to the terms outlined in this Sales Policy. We reserve the right to update or modify this policy at any time without prior notice. All updates will be published on this page.